Shipping policy

Shipping Destinations

We currently ship to addresses within the United States and Canada. Please contact us at support@accutroll.com if you need clarification on whether we ship to your location.

Shipping Methods and Costs

• Shipping costs are automatically calculated at checkout based on your location, order weight, and selected shipping method.
• United States: Standard and expedited shipping options are available.
• Canada: All shipments are sent via DHL using Delivered Duty Paid (DDP) terms, meaning import duties and taxes are included in the shipping cost displayed at checkout.
• Estimated delivery times are provided by the carrier at checkout.

Processing Time

All orders are processed within 1-3 business days, excluding weekends and holidays.

Tracking Your Order

Once your order ships, you will receive a confirmation email from orders@accutroll.com with a tracking number. You can use this to monitor your package's progress. Please allow 24-48 hours for tracking information to update.

Returns and Exchanges

For information on returns or exchanges, please refer to our Return Policy.

Contact Us

If you have any questions about our shipping policy, please reach out to us at support@accutroll.com or call us at 206-705-3739.